Welcome to Flowers Hounslow! These Terms & Conditions outline essential information regarding your use of our online flower delivery service for Hounslow and surrounding areas. By placing an order on our website, you accept these terms in their entirety. We advise you to read them carefully before completing a purchase. These Terms & Conditions apply to all transactions carried out with Flowers Hounslow, both for customers in Hounslow and locations nearby.
The process for ordering flowers via our online platform is designed to be straightforward and efficient for customers across Hounslow and nearby regions. Once you have selected your chosen bouquet or arrangement, please review your basket to ensure all items, delivery addresses, and special instructions are correct. Click ‘Proceed to Checkout’ to move onto the payment page where you will provide all necessary delivery and contact details.
After placing your order, you will receive an automatic confirmation email summarising your purchase, including an order reference number. This email serves as an acknowledgment of your order but does not constitute acceptance. Acceptance of your order, and formation of a binding contract, occurs once we have successfully processed your payment, confirmed product availability, and sent a further email confirming dispatch of your chosen flowers. If an item is unavailable or if there are issues fulfilling your request, we will contact you at the earliest opportunity to discuss alternatives or to process a refund.
For time-sensitive orders, such as same-day or next-day flower delivery in Hounslow or the surrounding area, all orders must be placed before the cutoff time stated on our website. Delivery options, timings, and charges are provided during checkout.
Flowers Hounslow accepts payment through various secure methods as displayed at checkout, including major credit and debit cards. All transactions are processed in Pounds Sterling (£). By submitting your payment information, you represent and warrant that you are authorised to use the selected payment method and that sufficient funds are available.
Prices listed on our website include VAT at the prevailing UK rate, where applicable. Delivery charges are calculated and displayed separately before the final confirmation of your order. Full payment must be received in advance for all online flower delivery services; we will not process or dispatch your order until payment has cleared in full.
Should there be an issue processing your payment, we will contact you to resolve the problem. If payment is not received within the required time, or if any concerns arise regarding the validity of the payment method, Flowers Hounslow reserves the right to cancel your order and, if applicable, issue a refund in line with our policies.
We understand that sometimes circumstances change. As such, you have the right to cancel or amend your online flower delivery order. To do so, please contact us as soon as possible quoting your order reference.
Cancellations made more than 24 hours before the scheduled delivery date are typically eligible for a full refund. If your order is in the process of preparation or has already been dispatched, we may not be able to cancel it, and refunds will be at our discretion. Amendments to delivery details or product selection can usually be accommodated if requested within a reasonable period prior to dispatch, though we cannot guarantee all changes will be possible.
Custom or personalised arrangements are non-refundable and cannot be amended if work has commenced, except at our sole discretion. Any refunds granted will be processed using the original payment method within a reasonable time.
Flowers Hounslow provides doorstep flower delivery across Hounslow and surrounding areas. We aim to deliver all orders on your selected delivery date; however, all delivery dates and times are estimations and cannot be guaranteed, especially during peak periods, adverse weather, or due to unforeseen circumstances beyond our control.
It is the responsibility of the customer to provide accurate delivery information. If an incorrect or incomplete address is supplied, or if the recipient is unavailable at the delivery time, we will leave the flowers in a safe place (where possible) or with a neighbour, and notify you accordingly. Additional redelivery or return charges may apply if delivery cannot be completed due to incorrect details.
We operate delivery services Monday to Saturday (excluding certain holidays). If required, customers in Hounslow may also request collection of their order directly from our premises during advertised opening hours.
Due to the seasonal nature and availability of fresh flowers, some substitutions may be necessary to fulfil your order. If specific stems, colours, or accessories are unavailable on the day, we reserve the right to replace them with a similar product of equal or greater value, ensuring minimal impact on the overall style and quality of your chosen arrangement.
All images on our website should be considered indicative; although we strive to match your selection, natural variations occur. Should a significant substitution be required, we will attempt to contact you prior to dispatch where possible.
We pride ourselves on delivering the highest quality fresh flowers, carefully arranged by our experienced florists. Our flowers are sourced from reputable growers and prepared to ensure maximum freshness on dispatch. If you experience any problem with your order on receipt—such as flowers being damaged, not as ordered, or failing to meet reasonable quality expectations—please inform us within 24 hours of delivery. Photographic evidence may be required to assess and resolve complaints effectively.
After delivery, the correct care and storage of flowers become the customer’s responsibility. Guidance on the care of your arrangement is available upon request or within your order packaging. We regret that we cannot accept responsibility for deterioration caused by failure to follow floral care guidelines after delivery.
Flowers Hounslow’s liability for any loss or damage connected with your order is strictly limited to the total value of your purchase. To the extent permitted by law, we are not liable for indirect or consequential losses, loss of enjoyment, or disappointment resulting from our services or from products that have passed their recommended display life.
We do not exclude or limit liability for death or personal injury caused by our negligence, fraud, or any matter that cannot be legally limited under UK law. Our total liability in connection with any contract shall not exceed the amount paid by you for the product in question.
We are not liable for delays, damages, or losses caused by events beyond our reasonable control, such as strikes, floods, transport disruptions, or acts of God. These events may result in adjusted delivery times or cancellation at our discretion. If such events occur, we will contact you as soon as feasible to discuss the impact on your delivery and possible solutions.
Your privacy is important to us. Flowers Hounslow will collect and use your personal details strictly in accordance with applicable UK data protection laws, including the GDPR. Information provided will be used to process your orders and, if you opt in, to send you information about products, promotions, or services relevant to online flower delivery in Hounslow. We do not share your data with third parties except as necessary to complete your delivery.
These Terms & Conditions and any disputes or claims arising out of or in connection with them are governed by English law. By placing an order with Flowers Hounslow, you agree that the courts of England and Wales will have exclusive jurisdiction in relation to any matter arising from these terms or your use of our services.
If any provision within these Terms & Conditions is found to be invalid, illegal, or unenforceable, the remaining provisions will remain in full force and effect.
Flowers Hounslow reserves the right to update or amend these Terms & Conditions at any time to reflect changes in our practices, improvements to our services, or updates in law. The updated version will be posted on our website and will apply to orders placed after the changes have been published. We encourage regular review of this page for the latest applicable terms.
These Terms & Conditions constitute the entire agreement between you and Flowers Hounslow regarding online orders, flower delivery, and all other matters herein described. No third party shall have any rights under or in connection with these Terms & Conditions, except where expressly stated by law. Our waiver of any right or provision will only be effective if in writing and signed by our authorised representative.
Thank you for choosing Flowers Hounslow for your flower delivery needs. By using our website and services, you confirm your acceptance of these Terms & Conditions. We look forward to helping you celebrate, commemorate, and brighten every occasion with beautiful blooms, delivered throughout Hounslow and neighbouring areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 42 High St, Hounslow, London, TW3 1NW.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Hounslow, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Hounslow.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
